Version: May 2024

Introduction

Welcome to our privacy policy. We are Palm Springs Group (Pty) Ltd  and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

Audience

This policy applies to you if you are :

• a visitor to our website ; or
• a customer who has ordered or requested the goods or services that we provide.

Who we are

Our website address is: https://www.palmspringsgroup.co.za.

Personal information

Personal information includes :

• certain information that we collect automatically when you visit our website ;
• certain information collected on registration (see below) ;
• certain information collected on submission ; and
• optional information that you provide to us voluntarily (see below) ;

Common examples

Common examples of the types of personal information which we may collect and process include your :

• • identifying information – such as your name, date of birth, or identification number of any kind ;
  • contact information – such as your phone number or email address ;
  • address information – such as your physical or postal address.

Acceptance

Acceptance required

You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, then you may not order our goods or request our services.

You may not order our goods or request our services if you do not accept this policy.

Legal capacity

You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

Your obligations

You may only send us your own personal information or the information of another data subject where you have their permission to do so.

Collection

On registration

Once you register on our website, you will no longer be anonymous to us. You will provide us with certain personal information when you register on our website.

This personal information will include :

• your name and surname ;
• your email address ;
• your telephone number ;
• your company name, company registration number, and VAT number ;
• your postal address or street address ; and
• your username and password.

We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.

We collect certain information on registration, when you register on our website.

On order or request

When you order our goods or request our services from us, you will be asked to provide us with additional information on a voluntary basis (goods or services information).

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Sharing

We may share your personal information with :

• other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services) ;
• an affiliate, in which case we will seek to require the affiliates to honour this privacy policy ;
• our goods or services providers under contract who help provide certain goods or services or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods or services providers only use your information in connection with the goods or services they supply or services they perform for us and not for their own benefit) ;
• credit bureaus to report account information, as permitted by law ;
• banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria) ; and
• other third parties who provide us with relevant services where appropriate.

   

  We may share your personal information with third parties for the purposes of fulfilling our obligations to you among other purposes.

  Regulators

  We may disclose your personal information as required by law or governmental audit.

  Law enforcement

  We may disclose personal information if required :

  • by a subpoena or court order ;
  • to comply with any law ;
  • to protect the safety of any individual or the general public ; and
  • to prevent violation of our customer relationship terms.

  We may disclose personal information to third parties if required for legal reasons.

  No selling

  We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

  Marketing purposes

  We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

  Employees

  We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.

  Change of ownership

  If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

If you request a password reset, your IP address will be included in the reset email.

Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

Please keep your personal information accurate and up to date by accessing your account online, emailing us, by phoning us.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us at : admin@palmsprings.co.za. You have the right to make a
complaint at any time to the South African Information Regulator for data protection issues (https://www.justice.gov.za/inforeg/) . We would, however, appreciate the chance to deal with your concerns before you approach the South African Information Regulator so please contact us in the first instance.